Progressive Broadcast Hire was using another provider for self-generated payment links on statements that connected directly to the payment provider’s platform, and to email payment links to customers to pay for hired equipment.
Having been with traditional payment providers for a number of years, their services had become stale and outdated, and now part of another group, the support has became very "corporate" and detached, similar to a lot of the bigger players we’ve used. It just feels like so many of them now do not care about providing a good experience anymore. Payment methods were siloed, with separate onboarding processes and separate integrations across multiple accounts with several different dashboards for each PSP. Reconciling payments across all of these PSPs was a massive headache, and that’s even before considering the multiple websites we have under the same business umbrella.

Multiple websites and multiple different PSPs caused reporting and reconciliation headaches for our finance department. This plus a generally poor level of customer service across different providers has been challenging to say the least.